FAQ | TreasuresOfSriLanka

Are your products vegan-friendly?

Many of our products are naturally vegan-friendly, while others may contain trace amounts of animal products. Please refer to the product description for more information.

What payment methods do you accept?

We accept most major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal.

How long does shipping take?

Shipping times may vary depending on your location and the shipping option you select at checkout. Typically, orders are shipped within 1-2 business days and delivery times range from 3-7 business days.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for businesses interested in purchasing our products in larger quantities. Please contact us for more information.

Do you offer any cooking or recipe advice?

Yes, we offer cooking and recipe advice for many of our products. Please visit our blog or contact us for more information.

Do you offer free shipping?

We offer free shipping on orders over a certain amount. Please refer to our shipping policy for more information.

Are your products ethically sourced?

Yes, we take great care to ensure that our products are ethically sourced from reputable suppliers who support fair trade practices.

What if I receive a damaged or defective product?

We take great care to ensure that our products are packaged securely and arrive in good condition, but if you receive a damaged or defective product, please contact us within 7 days of receipt for a replacement or refund.

Are your spices and ingredients really imported from Sri Lanka?

Yes, all of our spices and ingredients are directly sourced from Sri Lanka, where they are grown and harvested using traditional methods.

How do I store your spices and ingredients?

Our spices and ingredients should be stored in a cool, dry place away from direct sunlight. Please refer to the product description for more specific storage instructions.

How can I contact customer support?

You can contact us through our website's contact form or by emailing us directly at info@treasuresofsrilanka.co.uk. We strive to respond to all inquiries within 24 hours.

Can I buy your products in bulk?

Yes, we offer bulk purchasing options for many of our products. Please contact us for more information.

How do I know if a product is out of stock?

If a product is out of stock, it will be indicated on the product page. You can also contact us for more information about when the product will be back in stock.

Are your products organic?

We offer both organic and non-organic options for many of our products. Please refer to the product description for more information.

Are your products gluten-free?

While many of our products are naturally gluten-free, some may contain trace amounts of gluten due to processing or cross-contamination. Please refer to the product description for more information.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information.

Do you offer any promotions or discounts?

We periodically offer promotions and discounts on our products. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.